Frequently asked questions

What is eSIM?

eSIM is an embedded electronic SIM on your device, replacing traditional physical SIM cards. You can activate eSIM over the network without inserting a card.

Does my device support eSIM?

Most new devices (iPhone 11 and above, Samsung S20 and above, Google Pixel 4 and above) support eSIM. Please check your device's specifications to confirm.

How long after payment do I receive eSIM?

You will receive a QR code and eSIM activation instructions immediately via email after successful payment.

Can I return eSIM?

eSIM cannot be returned after activation. Please check carefully before purchasing. If you have any issues, please contact our support team.